How I Got the United Situation Wrong Yesterday

I hate liars – and lawsuits. Today I have to decide which I hate more. It’s probably liars. Especially when the lies are used to abuse people. After hearing the news conference held by Dr. Dao’s attorney this morning, it sounds like Dr. Dao’s injuries are far greater than previously thought. According to his attorney, […]

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United Airlines: Failing Leadership 101

United Airlines CEO Oscar Munoz was handed the test of a lifetime following the forcible removal of one of his airline’s passengers Sunday night. And he failed the test. Big time. In case you missed it, here’s what he said: This is an upsetting event to all of us here at United. I apologize for […]

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Morning Routines of Successful Business Leaders

Morning Routines of Successful Business Leaders You’ve heard it before… The early bird gets the worm. But what exactly does that suggest about how you as an entrepreneur or business leader spend the beginning of your day? Because what you do early in the day will have a profound impact on how your day goes. […]

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